Central Otago Services

Our Central Otago / Queenstown Lakes team covers a wide area including Millers Flat, Roxburgh, Alexandra, Cromwell, Omakau, Wanaka and Queenstown.

Please note that not all services are available in each area, so please email the team for more details or download our Central Otago / Queenstown Lakes brochure for other ways to contact us.  


Family Start

Our Family Start programme is a free and voluntary home visiting programme which provides support to expectant parents and parents of newborn and young children. 

Our focus is the health, education, safety and development of the child and supporting parents to achieve their goals.

Family Start will help:

  • The child to grow strong, learn, stay healthy and have positive relationships
  • Parent’s and caregivers to be more confident about caring for their child
  • Whānau create a strong and positive future for their child

Our workers are committed to working alongside families advocating, affirming and supporting parents in making positive choices for themselves and their children.

For more information please see the Family Start Brochure. Click here to download the Family Start referral form.

Home-based Family Support

Our Home-based Family Support programme involves working with parents/caregivers who want to improve how they are parenting their children.

Our Social Workers visit families in their own homes to:

  • Support child development, safety and well-being
  • Develop confidence in parenting skills and child management
  • Increase parent’s understanding of their children’s needs
  • Build on strengths and develop self-confidence
  • Link parents into community and support networks

Read more, and find out how to be referred or to refer someone, in our Home-based Family Support brochure.  Click here to download the Home-based Family Support referral form.

Positive Parenting Programme

Within our Home-based Family Support programme we can deliver the Triple P – Positive Parenting Programme, tailored to your family’s needs over a ten week period.

The Triple P – Positive Parenting Programme is a parenting and family support system designed to prevent – as well as treat – behavioural and emotional problems in children. It aims to prevent problems in the family, school and community before they arise and to create family environments that encourage children to realise their potential.

Please see the Triple P site for more information.

Strengthening Families

We co-ordinate Strengthening Families. This is a co-ordinated community approach that helps families reach their potential. At the heart of the Strengthening Families process is a family/whanau having trouble coping with life’s challenges. It is a family/whanau with strengths, but it also has issues that require the involvement of multiple agencies. Strengthening Families brings together to family and all the agencies that have a part to play in helping the family/whanau achieve its desired outcomes.

Please see the Strengthening Families website for more information.

Restorative Justice

A community-based justice process that offers victims of a crime an opportunity to participate in addressing the harm done, and what can be done realistically by the offender to put things right. All referrals are received through the Justice system.