Central Otago Services

Our Central Otago / Queenstown Lakes team covers a wide area including Millers Flat, Roxburgh, Alexandra, Cromwell, Omakau, Wanaka and Queenstown.

Please note that not all services are available in each area, so please email the team for more details or download our Central Otago /Queenstown Lakes brochure for other ways to contact us.  


Family Start

Our Family Start programme is a free and voluntary home visiting programme which provides support to expectant parents and parents of newborn and young children. 

Our focus is the health, education, safety and development of the child and supporting parents to achieve their goals.

Family Start will help:

  • The child to grow strong, learn, stay healthy and have positive relationships
  • Parent’s and caregivers to be more confident about caring for their child
  • Whānau create a strong and positive future for their child

Our workers are committed to working alongside families advocating, affirming and supporting parents in making positive choices for themselves and their children.

For more information please see the Family Start Brochure, or download the Family Start referal form.

Home-based Family Support

Our Home-based Family Support programme involves working with parents/caregivers who want to improve how they are parenting their children.

Our Social Workers visit families in their own homes to:

  • Support child development, safety and well-being
  • Develop confidence in parenting skills and child management
  • Increase parent’s understanding of their children’s needs
  • Build on strengths and develop self-confidence
  • Link parents into community and support networks

Read more, and find out how to be referred or to refer someone, in our Home-based Family Support brochure, or download the Home-based Family Support referral form.

Restorative Justice

A community-based justice process that offers victims of a crime an opportunity to participate in addressing the harm done, and what can be done realistically by the offender to put things right. All referrals are received through the Justice system.

Because of You, Whānau are Hopeful

What is this thing we call social work? Social workers work in many contexts. They must have a tertiary qualification in social work or be able to demonstrate they are competent to the Social Work Registration Board.

Posted: Monday November 28, 2022


Jill Tosswill, from the Central Otago Team, heads off into retirement this month. Vicki McDermott, Team Leader Central Otago/Queenstown Lakes Anglican Family Care – (AFC) sat down over a cuppa and asked her for a few reflections of her time working for AFC.

Posted: Wednesday June 3, 2020

Wanaka Community Hubs opens

Pictured are Vicki our Central Otago Team Leader, with Social Worker Rebecca, who recently celebrated taking up residency in Wanaka's new Community Hub, located at 40 McDougall Street, Wanaka.

Posted: Sunday December 1, 2019